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IT Help Desk Support Representative 1290

Canonsburg, PA 15317

Posted: 01/05/2021 Industry: Other Job Number: 2190 Pay Rate: 25.3

Job Description

This is a role in the Information Technology organization, to provide operational day-to-day support for the operations of the customer' s stakeholders.

Job Responsibilities:
  • Provide day-to-day operational service and support
  • Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions.Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
  • Communicate direction/resolution at an appropriate technical and business level for the audience
  • Assist in the delivery of infrastructure development / build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds etc.)
  • Monitor and report on performance of IT systems and services
  • Collaborate with vendors for resolution of issues / incidents
  • Assist with 4th level support escalations (to Original Equipment Manufacturer)
  • Document problems and resolutions for future reference
  • Provide coaching and mentoring to other members of the Service desk
  • Creation of user accounts and setting permissions

Job Qualifications:
  • High school diploma or equivalent
  • Three (3) to seven (7) years of experience in computer systems, customer support or IT support
  • Dell certification preferred
  • Experience with ServiceNow IT Service Management System

Meet Your Recruiter

Amy Nowack

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