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Broadstaff
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Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.
Broadstaff is excited to work with our client, a communications infrastructure expert in 5G, small cell, tower, and fiber.
Job Description:
This position will sit on-site daily in the office. No hybrid or remote schedule offered.
As a Desktop Build Technician in the Desktop group, a candidate will be responsible for assembling, installing, configuring, testing, and shipping computer hardware and software components to create functional computer systems for customers. The role requires a solid understanding of computer hardware and software, as well as excellent troubleshooting and problem-solving skills. The candidate will coordinate and collaborate with Desktop Analysts, Business Support, and Asset Management teams to provide new and refreshed laptops to end users after configuration is complete. Additionally, exceptional communication and customer service skills are essential.
Responsibilities
Desktop Build Technician - PA / 2504
1001 Corporate Dr Canonsburg, PA 15317 US
Job Description
Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.
Broadstaff is excited to work with our client, a communications infrastructure expert in 5G, small cell, tower, and fiber.
Job Description:
This position will sit on-site daily in the office. No hybrid or remote schedule offered.
As a Desktop Build Technician in the Desktop group, a candidate will be responsible for assembling, installing, configuring, testing, and shipping computer hardware and software components to create functional computer systems for customers. The role requires a solid understanding of computer hardware and software, as well as excellent troubleshooting and problem-solving skills. The candidate will coordinate and collaborate with Desktop Analysts, Business Support, and Asset Management teams to provide new and refreshed laptops to end users after configuration is complete. Additionally, exceptional communication and customer service skills are essential.
Responsibilities
- Installing and configuring operating systems, device drivers, and software applications on computer systems.
- Troubleshooting and resolving hardware and software issues, such as system crashes, hardware malfunctions, and software conflicts.
- Performing system updates and maintenance tasks, such as software patches and firmware updates
- Providing technical support to customers over the phone or through email, chat, or remote access tools
- Conducting quality control checks to ensure that computer systems meet performance standards and customer requirements
- Maintaining accurate records of work performed, customer information, and inventory of computer components
- Staying up to date with the latest computer hardware and software technologies to provide customers with the best possible solutions
- Excellent communication (written/verbal) and customer-facing skills are essential
- Self-starter with effective prioritization skills
- Ability to learn new skills in an ever-changing environment
- Sound decision-making skills under pressure
- Experience working collaboratively with suppliers and third-party vendors
- Ability to quickly analyze a situation and react appropriately and effectively
- High school diploma or equivalent required
- Bachelor’s degree in a technical discipline or equivalent work experience preferred
- 2-4 years of experience maintaining and supporting IT/desktop/computer systems across an enterprise
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Discover exciting job opportunities in and around Canonsburg, Pennsylvania today! Nestled in the heart of Washington County, this charming town offers a perfect blend of small-town charm and big-city amenities. With close proximity to Pittsburgh, known for its world-class universities, vibrant arts scene, and renowned sports teams like the Steelers and Penguins, Canonsburg provides a unique opportunity for career growth and advancement. Explore the quaint streets lined with historic buildings, enjoy the local delicacies like pierogies and haluski, and take in the beauty of nearby parks like Canonsburg Town Park or Southpointe Golf Club. Embrace a career in Canonsburg, where work and play effortlessly intertwine for a fulfilling professional journey.
We are industry experts first, staffing second. Helping our partners achieve their goals and helping people find awesome jobs is our number one priority
Craig Fleming, Senior Vice President of Sales