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BroadStaff Inc.
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Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.
Broadstaff is excited to work with our client, a communications infrastructure expert in 5G, small cell, tower, and fiber.
Job Description:
Responsible for proactively maintaining the customer relationship and revenue by managing the customer’s business needs, as well as focusing on retaining and growing the overall customer relationship in order to meet company goals and objectives. Work closely with the Account Team and Sales Management to seamlessly service the customers.
The CSM organization’s charter is client satisfaction, preservation of revenue, and sales enablement.
Top Skills:
$20-24/hr
Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws.
Client Services Specialist - West / 2577
1505 Westlake Ave N Seattle, WA 98109 US
Posted: 04/25/2023
2023-04-25
2023-07-04
Industry: Account Management, IT Analyst, Sales
Job Number: 6917
Job Description
Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.
Broadstaff is excited to work with our client, a communications infrastructure expert in 5G, small cell, tower, and fiber.
Job Description:
Responsible for proactively maintaining the customer relationship and revenue by managing the customer’s business needs, as well as focusing on retaining and growing the overall customer relationship in order to meet company goals and objectives. Work closely with the Account Team and Sales Management to seamlessly service the customers.
The CSM organization’s charter is client satisfaction, preservation of revenue, and sales enablement.
Top Skills:
- MS Dynamics
- Salesforce
- Other CRM system experience
- Excellent communication
- Go-getter attitude
- Willing to ask questions
- Excel in a fast-paced environment
- Develop and maintain customer and account team relationships
- Revenue protection and churn on all assigned accounts
- Actively work with the sales team and customer to determine needs for near-term additional services and the account’s long-term network planning activities
- Attend quarterly business reviews, as well as participate in pre- and post-sales customer meetings messaging the company support structure
- Act as the primary post-installation contact, as well as the liaison between customer and company internal partners to ensure strong service and response to customer needs
- Manage account billing, inventory, trouble tickets, SLA, and credit inquiries with internal groups, and work with customer on any service-related issues
- Provide and review service inventories, scorecards, customized reports, and performance metrics via business review meetings with customer
- Onboard customers to the company business portal
- Process and actively follow orders through internal processing to ensure timely and accurate completion in order to meet customer expectations
- Review, evaluate, prepare, and deliver RFP/RFQ responses for existing monthly recurring revenue
- Drive renewal negotiations
- 5 years of outside sales and or customer-facing management experience
- Proven project management experience
- CRM and Microsoft Office experience
- Telecom experience (preferred)
- Strong commitment to deliver exceptional customer service
- Proven ability to work well with external and internal customers
- Ability to prioritize multiple assignments and meet all deadlines
- Ability to foster teamwork and partner across functions to deliver seamless service to customer
- Excellent presentation skills
- Strong organizational, administrative, and time management skills
- Strong analytical/quantitative skills
- Excellent negotiation skills with proven ability to close business
- High school diploma or GED required
- Bachelor’s degree or equivalent experience in business, sales, or related field (preferred)
- Hybrid working model - 3 days in office per week (open to 5 days in office as well)
- Will support West Coast hours, so PST is preferred
$20-24/hr
Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws.
Meet Your Recruiter
Liz Zimmerman
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