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Director of Operations - Outside Plant (OSP)
960 Turnpike Street CAnton, MA 02021 US
Posted: 12/18/2025
2025-12-18
2026-02-11
Job Number: 10170
Job Description
Director of Operations – Outside Plant (OSP)
Position Summary
The Director of Operations – Outside Plant is responsible for leading and scaling OSP construction business across the tri-state region. This role oversees all operational, financial, and execution aspects of aerial and underground fiber construction, including FTTH, enterprise, maintenance, and high-volume roadway work.
This individual will manage end-to-end operations — from pricing and proposal development through project execution, billing, and collections — ensuring profitability, productivity, and customer satisfaction. The Director of Operations acts as a business owner, managing people, assets, and financial performance.
Key Responsibilities
Position Summary
The Director of Operations – Outside Plant is responsible for leading and scaling OSP construction business across the tri-state region. This role oversees all operational, financial, and execution aspects of aerial and underground fiber construction, including FTTH, enterprise, maintenance, and high-volume roadway work.
This individual will manage end-to-end operations — from pricing and proposal development through project execution, billing, and collections — ensuring profitability, productivity, and customer satisfaction. The Director of Operations acts as a business owner, managing people, assets, and financial performance.
Key Responsibilities
- Own full P&L responsibility for a $22M–$25M OSP construction business
- Oversee aerial and underground construction, directional drilling, excavation, fiber installation, and maintenance programs
- Lead pricing strategy, proposal development, and contract execution
- Open and manage projects within ERP systems
- Dispatch and manage in-house crews and subcontractors (75% internal / 25% subcontracted)
- Monitor crew productivity, labor efficiency, and job costing
- Oversee material procurement, vendor management, and inventory
- Ensure accurate and timely customer billing and AR support
- Interface directly with customers to drive new business and maintain relationships
- Lead operational managers across multiple offices (union and non-union)
- Ensure compliance with safety, quality, and regulatory standards
- Utilize technology platforms and customer portals for reporting, billing, and updates
- 10+ years in OSP/fiber construction operations
- Proven experience running contractor-side operations (not carrier-only)
- Strong background in project finance, job costing, and EBITDA accountability
- Experience managing union and non-union field teams
- High level of proficiency with ERP systems, billing portals, and reporting tools
- Entrepreneurial mindset with strong operational urgency
- Based in the Tri-State Area
- Regular travel between NJ, Eastern PA, and MD offices
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Ready to take the next step in your career? Explore exciting job opportunities in and around Canton, Massachusetts with us today! Located just 15 miles south of Boston, Canton offers a perfect blend of small-town charm and big-city opportunities. Home to iconic landmarks like the Blue Hills Reservation, vibrant art galleries, and the nearby Gillette Stadium, where the New England Patriots play, this dynamic region boasts a unique culture and a thriving business scene. From delectable seafood cuisine to the historic architecture of the Paul Revere Heritage Site, Canton has something for everyone. Join us in discovering the endless growth possibilities this enchanting area has to offer!
