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Fiber Change Management Analyst- NY/ 2823

Rochester, NY 14261

Posted: 12/14/2023 Job Number: 7963

Job Description

The client works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. As the largest shared infrastructure provider in the United States, the client owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. The client is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $85 billion.

Position Title - Change Management Analyst

Position Summary

Overall duty is to coordinate and or manage maintenance events within Crown Castle Fiber’s Network such that we minimize disruption to our customer base, and ensure that each affected customer’s service is restored in timely manner.


Job Responsibilities

Maintenance Coordination- Internal and Vendor Maintenance Management. MOP Assessment. Maintenance Event Approval. Impact Analysis- Circuit Impact Research, Assessment, and Validation. Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution. Internal, Vendor and Customer Scheduling & Coordination. Research customer Information to ensure each customer is properly notified. Proactive Customer Communication & Notifications

*CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.

*Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity

Serve as the primary point of contact for all Change Management SA inquiries. Various Record Validation Projects.


Job Knowledge
Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.3-5 years telecommunications experience required. Good judgment, concentration, and decision-making skills. Display good customer service techniques with a strong commitment to Customer Care, as the customer’s advocate. Extreme attention to detail. Good organizational skills. Ability to multitask. Must possess a positive attitude. Cross functional team player

Experience with:
•Cisco routers and switches Cisco ONS Lucent DMX Juniper MX and EX series
•Experience with MRV. Experience with BGP, IPv6, and or JUNOS a plus

Required
•Solid experience with standard MS Office Product Set
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera

Desired
• 2-4 years related Service Provider experience

Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws. 
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