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IT Desktop Analyst - PA / 2565

Canonsburg, PA 15317

Posted: 04/18/2023 Industry: IT Analyst Job Number: 6889

Job Description

Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.

Broadstaff is excited to work with our client, a communications infrastructure expert in 5G, small cell, tower, and fiber.

Job Description:

The Desktop Analyst will provide day-to-day support for the build and run operations of the end-user computing and technology environment for the company.

Essential Job Functions
  • Provide exceptional customer focus and operational support for defined desktop services
  • Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies
  • Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA
  • Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch
  • Maintain accurate and concise service asset and configuration management for desktop infrastructure
  • Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies, and standards
  • Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds, etc.)
  • Document desktop problems and resolutions and provide to knowledge base administrator
  • Other duties as assigned
  • High school diploma or equivalent required
  • Bachelor’s degree with a technical focus such as Information Systems, Computer Science or related field, or equivalent work experience strongly preferred
Experience/Minimum Requirements
  • 3-7 years of experience maintaining and supporting IT/desktop/computer systems across an enterprise
Other Skills/Abilities
  • Excellent communication and customer facing skills
  • Superior technical knowledge, with experience in multiple aspects of client-computing services
  • Experience working collaboratively with suppliers and third-party vendors
  • Ability to quickly analyze a situation and react appropriately and effectively
  • Effective prioritization skills
  • Drive and enthusiasm
  • Self-starter
  • Technical credibility and independent judgment
  • Strong decision-making skills related to desktop matters and under pressure
  • Good problem solving and analytical skills, able to determine the impact of desktop issues quickly
  • Able to contribute to operational roadmap, helping to identify and address future opportunities and challenges
Working Conditions
  • Works in a normal office setting with no exposure to adverse environmental conditions.
Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws.

Meet Your Recruiter

Julia Davis

Broadstaff's Program Administrator Julia has tenacious drive, talent and organization. When she's not working, she's hanging out with her cats Simon and Periwinkle.

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