NOC Manager
Posted: 03/12/2026
Job Number: 10301
Job Description
Welcome to Broadstaff!
We are one of the industry's most trusted talent solutions firms for all things Telecom & Tech – Fiber Broadband, Wireless, Data Center, and more! With over 30 years of combined experience in Telecom, Energy, and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.
Key Details:
- Position: NOC Manager
- Type: Direct Hire | W2 | Full-Time
- Location: Montana preferred |Â Remote considered within Mountain Time Zone
- Travel:Â Ability to travel to Montana as needed to support the NOC and team
- Compensation: $80K-$110K/year | Negotiable, depending on experience
Key Qualifications:
- 5+ years of NOC / Network Operations experience, including leadership or supervisory experience in a 24×7 operations environment
- Background supporting telecom, ISP, fiber network, managed services, or data center infrastructure
- Experience managing incident response, outage resolution, escalation workflows, and operational SLAs
- Hands-on experience with ticketing / ITSM platforms such as ServiceNow
- Proven ability to lead technical teams, improve processes, and build operational standards in a NOC environment
- Strong technical knowledge of IP networking, telecommunications systems, and network monitoring tools
Key Responsibilities:
- Lead a 24×7 Network Operations Center supporting telecom, network, managed services, and data center infrastructure
- Own the end-to-end incident management lifecycle in ServiceNow, including detection, triage, escalation, resolution, and closure
- Oversee real-time monitoring of network, telecommunications, managed services, and data center systems
- Manage and mentor a multi-shift NOC team, including hiring, training, scheduling, and performance management
- Lead major incident response and coordinate with engineering, field operations, and vendors to restore service quickly
- Develop and maintain SOPs, runbooks, escalation procedures, and operational standards aligned with ITIL best practices
- Ensure adherence to SLAs, OLAs, and KPIs related to uptime, response time, and service restoration
- Coordinate field technician dispatch, vendor support, and data center personnel when remote remediation is not possible
- Produce and analyze operational reports and metrics (MTTR, incident trends, SLA performance) to drive continuous improvement
- Collaborate with carriers, ISPs, infrastructure teams, and vendors to maintain network reliability and uptime
Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws.
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