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BroadStaff Inc.
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Network Administrator II (NOC Admin)- IN
LaPorte, IN 46516 US
Posted: 08/07/2023
2023-08-07
2023-10-25
Industry: Network Engineer
Job Number: 7349
Job Description
Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.
Responsibilities:
Qualifications
Responsibilities:
- Point of contact for Enterprise Customer, IVR and email communication
- Facilitate customer outage and maintenance notifications
- Coordinate dispatch of internet field support resources
- Remote support with customer, third party partner, or internal field support resources
- 24/7 network monitoring of device fault events, network health and network dashboards
- Acknowledge network monitoring alarms
- Manually validate network alarms on network devices or with ping/ trace routes
- Creation of ticket for enterprise/commercial customers
- Creation of ticket for network outages
- Facilitate incident/problem resolution
- Facilitate off-net circuit escalations
- Creation of change management tickets
- Change management facilitation
- Change management MOP documentation of predefined procedures
- Performing predefined change management procedures for the following:
- Customer-managed device
- Performing predefined change management procedures on wireless access networks
- Performing predefined change management procedures on fiber access networks
- Performing predefined change management procedures on network aggregation devices
- Perform in depth troubleshooting and network outage root cause analysis for the following:
- Wireless access: common and complex network incidents
- Fiber access: common and complex network incidents
- Network Aggregation: common and complex network incidents
- Network Core: common network incidents
- Update monitoring metrics and attributes for existing nodes
- Set up monitoring for new nodes or subnets (including groups)
- Set up or maintain network dashboards
- Set up or maintain custom MIB monitoring
- Maintain approved software revision for the following:
- Wireless access devices (radios, access points)
- Fiber access devices (ONTs)
- Residential managed CPE (Eeros)
- Commercial managed CPE (MikroTik)
- Fiber access shelf (OLT)
- Document common and advanced tasks and procedures
- Perform in-depth troubleshooting and network outage root cause analysis for the following - Research and update device configurations based on SOW:
- Wireless Access (AP)
- Fiber Access (ONT)
- Customer Managed Devices
- Fibe Access Shelf (OLT)
- Network Aggregation Devices
Qualifications
- 3 years of technical support
- Previous experience in the IT field preferred
- JNCIS-SP, JNCIS-ENT or CCNA certification preferred
- Ability to regularly interact with customers
- Work with a sense of urgency
- Able to multi-task with different issues and/or projects
- Strong attention to detail
Meet Your Recruiter
Hailey Barber
Winner of Broadstaff's Rookie of the Year 2021, Hailey is a skilled Lead Career Consultant for Broadstaff and enjoys helping people find their dream jobs. When she is not working, you can find her on the golf course!
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