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Network Administrator II (NOC Admin)- IN
LaPorte, IN 46516 US
Job Description
Responsibilities:
- Point of contact for Enterprise Customer, IVR and email communication
- Facilitate customer outage and maintenance notifications
- Coordinate dispatch of internet field support resources
- Remote support with customer, third party partner, or internal field support resources
- 24/7 network monitoring of device fault events, network health and network dashboards
- Acknowledge network monitoring alarms
- Manually validate network alarms on network devices or with ping/ trace routes
- Creation of ticket for enterprise/commercial customers
- Creation of ticket for network outages
- Facilitate incident/problem resolution
- Facilitate off-net circuit escalations
- Creation of change management tickets
- Change management facilitation
- Change management MOP documentation of predefined procedures
- Performing predefined change management procedures for the following:
- Customer-managed device
- Performing predefined change management procedures on wireless access networks
- Performing predefined change management procedures on fiber access networks
- Performing predefined change management procedures on network aggregation devices
- Perform in depth troubleshooting and network outage root cause analysis for the following:
- Wireless access: common and complex network incidents
- Fiber access: common and complex network incidents
- Network Aggregation: common and complex network incidents
- Network Core: common network incidents
- Update monitoring metrics and attributes for existing nodes
- Set up monitoring for new nodes or subnets (including groups)
- Set up or maintain network dashboards
- Set up or maintain custom MIB monitoring
- Maintain approved software revision for the following:
- Wireless access devices (radios, access points)
- Fiber access devices (ONTs)
- Residential managed CPE (Eeros)
- Commercial managed CPE (MikroTik)
- Fiber access shelf (OLT)
- Document common and advanced tasks and procedures
- Perform in-depth troubleshooting and network outage root cause analysis for the following - Research and update device configurations based on SOW:
- Wireless Access (AP)
- Fiber Access (ONT)
- Customer Managed Devices
- Fibe Access Shelf (OLT)
- Network Aggregation Devices
Qualifications
- 3 years of technical support
- Previous experience in the IT field preferred
- JNCIS-SP, JNCIS-ENT or CCNA certification preferred
- Ability to regularly interact with customers
- Work with a sense of urgency
- Able to multi-task with different issues and/or projects
- Strong attention to detail
Meet Your Recruiter

Hailey Barber
Winner of Broadstaff's Rookie of the Year 2021, Hailey is a skilled Lead Career Consultant for Broadstaff and enjoys helping people find their dream jobs. When she is not working, you can find her on the golf course!
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