Find your next opportunity now!
Broadstaff
https://cdn.haleymarketing.com/templates/62379/logos/BroadStaff-icon.png
http://www.broadstaff.net
http://www.broadstaff.net
true
Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.
The Field Operations Manager oversees daily business activities, enhancing overall business functions across divisions, training management personnel, managing budgets, contributing to strategic plans, and enforcing policies. Reporting to the Chief Customer Officer, this role manages field technicians, contractors, and third-party install companies, ensuring team productivity, efficiency, and adherence to customer service expectations through effective leadership.
We are seeking a resourceful individual with excellent time management, employee management, and leadership skills. Responsibilities include hiring, training, and overseeing both full-time and contract field technicians, assigning territories and schedules, and providing necessary feedback to improve the customer experience. Regular updates are submitted to the executive team, and training programs are implemented for field representatives.
Duties & Responsibilities:
Required Qualifications:
Education & Experience:
Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws.
Residential Install Tech Manager - PA
1050 Spring Street, Unit 2 Wyomissing, PA 19610 US
Posted: 12/15/2023
2023-12-15
2024-03-16
Job Number: 7965
Job Description
Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.
The Field Operations Manager oversees daily business activities, enhancing overall business functions across divisions, training management personnel, managing budgets, contributing to strategic plans, and enforcing policies. Reporting to the Chief Customer Officer, this role manages field technicians, contractors, and third-party install companies, ensuring team productivity, efficiency, and adherence to customer service expectations through effective leadership.
We are seeking a resourceful individual with excellent time management, employee management, and leadership skills. Responsibilities include hiring, training, and overseeing both full-time and contract field technicians, assigning territories and schedules, and providing necessary feedback to improve the customer experience. Regular updates are submitted to the executive team, and training programs are implemented for field representatives.
Duties & Responsibilities:
- Oversee daily operations, providing guidance and leadership to enhance efficiency, productivity, and company morale.
- Conduct training sessions for management and staff as needed.
- Evaluate team performance regularly, providing individualized strategies based on performance metrics.
- Manage recruitment, selection, training, coaching, and counseling of new employees based on business growth and company needs.
- Ensure adherence to safety guidelines and address internal and external customer issues in line with company values.
- Analyze operational costs and develop strategies for improvement while maintaining budgetary objectives.
- Establish and enforce organizational standards to maintain service quality.
- Develop strategic plans and objectives, working with upper management to optimize expenditures.
- Assign duties, responsibilities, and authority to lead technicians.
- Contribute to enhancement planning efforts at team, district, and regional levels.
- Coordinate closely with management and Tier 1 support during unplanned outages.
- Complete, maintain, and process pertinent paperwork and records.
Required Qualifications:
- Excellent written communication and technical writing skills.
- Strong relationship management skills with a positive attitude and high integrity.
- Experience with FTTx network and infrastructure technologies.
- Demonstrated experience managing a team of field technicians.
- Strong customer service skills and staff management experience.
- Experience with collaboration and critical thinking exercises.
- Demonstrated time management and dexterity.
- Comfortable processing terminations and providing technical assistance.
- History of regular, consistent, and punctual attendance.
- Valid driver's license with a satisfactory driving record.
- Ability to travel to and from all company territories and facilities, including during inclement weather.
- Physical ability to stand, bend, squat, and lift up to 50 pounds.
- Willingness to work extended hours, including nights and weekends, as needed.
Education & Experience:
- Bachelor’s Degree in Business Management or Engineering, or equivalent combination of experience, education, and training required.
- Minimum of 3 years of FTTH and GPON field management experience.
- Experience with fiber monitoring test equipment is a plus.
Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Wyomissing, PA
Ready to embark on a rewarding career in picturesque Wyomissing, Pennsylvania? This vibrant area nestled in Berks County offers a perfect blend of small-town charm and big-city opportunities. From the stunning landscape of the Wyomissing Creek to the bustling energy of downtown Reading, this region provides a rich tapestry for professional growth. Explore job listings in this area to join a community known for its dynamic arts scene, with venues like the GoggleWorks Center for the Arts and the Santander Performing Arts Center at your fingertips. Indulge in local delicacies like shoofly pie and scrapple, then catch a game of the Reading Fightin Phils at FirstEnergy Stadium. With an array of parks, including the scenic Blue Marsh Lake and the expansive Stone House at Wernersville State Hospital, Wyomissing, PA offers a welcoming environment for job seekers to thrive in both their careers and personal lives.
We are industry experts first, staffing second. Helping our partners achieve their goals and helping people find awesome jobs is our number one priority
Craig Fleming, Senior Vice President of Sales