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Senior OSP Program Manager

Conway, AR 72032

Posted: 12/02/2025 Job Number: 10139

Job Description

 
Location: Remote/Hybrid with Travel to Arkansas
Employment Type: Full-Time
Compensation: $125,000+ (DOE) + Performance Bonus
About the Role
Broadstaff is seeking a highly experienced Senior OSP Manager of Client Programs to lead enterprise-level telecom programs for major clients. This is a client-facing leadership role responsible for program strategy, cross-functional execution, and executive-level communication. The ideal candidate brings strong telecom delivery experience, the ability to operate autonomously, and the leadership skills necessary to manage high-visibility programs with demanding client expectations.
What You’ll Do

  • Serve as the primary executive point of contact for major clients, ensuring expectations, timelines, and deliverables are met.

  • Lead large, multi-regional client programs spanning engineering, permitting, construction, operations, and finance.

  • Set program strategy, goals, KPIs, schedules, and performance benchmarks.

  • Drive cross-functional execution to ensure projects are delivered on time, within budget, and to scope.

  • Manage program financials, including forecasting, billing structures, margins, and cost controls.

  • Identify program risks, analyze trends, and implement mitigation and improvement strategies.

  • Support business growth, renewals, and expansions through strong client relationships and performance excellence.

  • Standardize processes and implement best practices for operational efficiency.

  • Coach, mentor, and guide junior program managers and field leaders.
What You’ll Bring

  • Bachelor’s degree required; Master’s preferred (Business, Engineering, or related field).

  • 8–10+ years managing large-scale client programs, with at least several years in a senior leadership capacity.

  • Strong telecom industry expertise, ideally across OSP/ISP engineering, construction, permitting, and operations.

  • Proven ability to engage and influence executives and complex customer organizations.

  • Experience managing program financials, forecasting, and enterprise-level reporting.

  • Strong analytical, organizational, and communication skills.

  • Ability to work independently with a “hands-off” client environment requiring high accountability.
Preferred Qualifications

  • Experience supporting Tier 1 carriers or large public-sector broadband programs.

  • Knowledge of regulated or union construction environments.

  • PMP, Lean Six Sigma, or equivalent certifications.
Working Conditions

  • Remote/hybrid role with required travel to Arkansas for client engagements.

  • Regional and national travel as needed.

  • Occasional extended hours during critical phases or escalations.

  • Ability to walk construction sites and lift up to 30 lbs occasionally.
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About Conway, AR

Ready to take the next step in your career? Explore job opportunities in and around Conway, Arkansas, where endless possibilities await! Nestled in the Natural State, Conway offers a perfect blend of a thriving job market, vibrant arts scene, and Southern charm. With landmarks like the Toad Suck Daze festival, the Baum Gallery of Fine Art, the Reynolds Performance Hall, and the proximity to outdoor gems like Lake Conway, this region is a hub of creativity and opportunity. Don't miss out on the chance to be part of this dynamic community – check out our job listings today and embrace the unique culture and growth prospects Conway has to offer!