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Service Assurance Analyst - MA/NY/FL/IL/NH / 2566

Houston, TX 77057

Posted: 04/19/2023 Industry: Other, Tower CM (Modifications) Job Number: 6901

Job Description

Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.

Broadstaff is excited to work with our client, a communications infrastructure expert in 5G, small cell, tower, and fiber.

Job Description:

Conduct root cause analysis on reported service affecting events on the network. Provide customers with detailed written Trouble Resolution Reports. Perform a comprehensive review of customer and network systems to identify and repair chronic issues.

Essential Job Functions
  • Thoroughly investigate and analyze infrastructure to determine the root cause of service impairments
  • Provide detailed written root cause analysis reports to customers
  • Conduct a comprehensive review of customer & network systems to identify and repair chronic issues
  • Plan, validate, and execute corrective measures on network
  • Collaborate cross-departmentally within the company to achieve targeted service levels in support of customer operations
  • Analyze trouble ticket details to assure correct procedural and technical troubleshooting initiatives are met
  • Attend and represent the Service Assurance team in customer-facing meetings
  • Develop and provide training modules on new technologies and platforms launched by engineering
  • Bachelor's degree from an accredited College or University in computer science or a related area is required. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience/Minimum Requirements
  • 5+ years of telecommunications experience
  • Solid understanding of network technologies and communications protocols
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Ability to work with minimal supervision
  • Experience on Ciena, Cisco, Juniper, MRV, Infinera, and ADVA platforms
Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws.

Meet Your Recruiter

Hilary Wilson

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