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Technical Support Specialist

Irvine, CA 92618

Posted: 07/27/2024 Industry: IT Desk Analyst Job Number: 8695

Job Description



Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.


Job Duties (First 150 Days)
  1. Support Calls(Mostly inbound, with some outbound for scheduling installs or maintenance/Emails)
  2. Escalations
  3. Project Work - SOPs etc


Next 150 Days
Escalations & Project Work

Requirements/Must Haves
  • 4+ Years of experience with technical support & customer service (firmware, router, intermittent connection, wireless, etc)
  • Familiar with trouble shooting, critical thinking, problem solving
  • Come from a metrics/SLA's driven environment
  • Must be experienced with MS Outlook or Google Suite
  • Must have experience with tools similar to Jira and GoTo
  • Must have great communication skills
  • Experience working on projects such as strategy and SOPs
  • Must be completely lock down on the commute (Fullerton, Corona, Anaheim, Irvine, San Clemente, etc)
Nice to Haves
  • Direct Jira and GoTo experience
  • Leadership skills
Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws.  
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About Irvine, CA

Take the next step in your career journey in the vibrant city of Irvine, California! Nestled in the heart of Orange County, this thriving community offers unparalleled growth opportunities and an unbeatable quality of life. With its close proximity to stunning beaches, world-class shopping at South Coast Plaza, a bustling culinary scene featuring diverse cuisine options, and cultural attractions like the Irvine Museum and Irvine Barclay Theatre, Irvine has something for everyone. Whether you're into outdoor activities in Irvine Regional Park or catching a game at the Angel Stadium of Anaheim or the Honda Center, this region has it all. Explore our job listings today and discover why Irvine is the perfect place to advance your career!

We are industry experts first, staffing second. Helping our partners achieve their goals and helping people find awesome jobs is our number one priority

Craig Fleming, Senior Vice President of Sales